Cookie Policy

Vodafone UK Cookie PolicyThree UK Cookie Policy

  • This section is about what cookies are, how we use them and how you can manage them.

    What are cookies?

    Cookies are small files that are stored on your device when you visit a website. The cookies mean that the website will remember you and how you’ve used the site every time you come back.

    If you want to know more about cookies, head to aboutcookies.org or allaboutcookies.org (please note: these links open a new window or browser tab).

    How we use cookies

    We use cookies to do a number of things. For example, remembering your preferences, recording what you’ve put in your shopping basket, or counting the number of people looking at a website. We also use them to keep track of what you’ve bought from us, what you’ve done on the site, and to make advertising more relevant to you.

    Cookies have a unique alphanumeric identifier that sits on your browser. In many cases, we won’t be able to link the information we collect by using a cookie back to you. They can, however, enable us to link that information back to you and your personal information, for instance, when you log in, or choose to register for a service, white paper or newsletter.

    For example, we may use web analytics to determine which ISP your IP address uses for browsing which can then be used to personalise the communications you receive from us (if you are opted into receiving personalised communications). For further information on how we use your information please see our Privacy Policy

    We have categorised our cookies into the following categories:

    1. Strictly necessary – these are used to help make our website work efficiently.
    2. Performance – these are used to analyse the way our website works and how we can improve it.
    3. Functionality – these help to enhance your experience by doing things like remembering products you’ve added to your basket.
    4. Targeting/advertising – these are used to share some information with third parties who we advertise with, so we know how you’ve reached our website and to be able to reconcile at an aggregate level with our affiliate partners. We can also use cookies to identify the parts of the website that you are interested in. We then use this information to show you adverts and pages we think may also be of interest to you, to tailor how we communicate with you, or to tailor the contents of the communications we send to you. If you prefer, you can manage your cookies on our website. Tailoring of content means it includes information reflecting the interest you’ve shown in the content of our web pages, or offers or promotions that we think may interest you, and to improve how we respond to your needs.

    Sometimes, other companies will add a cookie on our website to show you adverts and pages which may be of interest to you. Details on these, and how to opt out if you prefer, can be found in the ‘Third-party cookies’ section of this cookies policy.

    In addition to the cookies we use on our websites, we also use cookies and similar technologies in some emails and push notifications we send to mobile devices from our apps. These help us to understand whether you have opened the email and how you have interacted with it. If you have enabled images, cookies may be set on your computer or mobile device. Cookies will also be set if you click on any link within the email.

    We use a YouTube domain, youtube-nocookie.com, to embed certain videos on our website. This means that no cookies are deployed when loading a YouTube video from our website. However, when you play an embedded video, YouTube will place cookies that are required for the video to play.

    We sometimes use persistent cookies as well as ‘session-based’ cookies. A ‘persistent’ cookie will remain for a period of time set for that cookie. A ‘session-based’ cookie is allocated only for the duration of your visit to our website and automatically expires when you close down your browser.

    Cookies and you

    To make a purchase online or sign up to services like My Vodafone or Vodafone Rewards on Pay as you go, you must have cookies enabled on your internet browser. Some of the more popular browsers are:

    • Internet Explorer
    • Firefox
    • Safari
    • Google Chrome

    If you choose not to enable cookies, you’ll still be able to browse our website, but it will restrict some of the functionality of our website and what you can do.

    First-party cookies

    First-party cookies originate from the same domain as the website you’re currently visiting (in this case, vodafone.co.uk).

    See our list of first-party cookies (shown later on in this cookies policy).

    Third-party cookies

    Third-party cookies originate from a domain that’s different to the website being visited. For example, when you visit our website, we may link to another company’s website – like our Facebook or Twitter account, or a video from our YouTube page. We don’t control how they use their cookies, so we suggest you check their website to see how they’re using them or block the cookies via our “cookie settings” button.

  • You can control cookies in your browser, to enable or disable them. If you wish to restrict or block the cookies which are set by any website – including a Vodafone website – you can do this through the web browser settings for each web browser you use, on each device you use to access the internet. You can opt-out of each cookie category except strictly necessary cookies.

    Information on controlling and deleting cookies, including on a wide variety of browsers, is also available at allaboutcookies.org

    Under the heading ‘Cookies and you’, we’ve also provided a few links for some of the more popular browsers – but check your particular browser and device for correct and up-to-date information.

    Some services – My Vodafone, for example – may not function or may have more limited functionality if your web browser does not accept cookies. However, you can allow cookies from specific websites by making them ‘trusted websites’ in your web browser.

    The Internet Advertising Bureau website – Your Online Choices – allows you to install opt-out cookies across different advertising networks.

    If you do not wish to accept cookies from one of our emails, you can choose not to download any images or click on any links. You can also set your browser to restrict cookies or to reject them entirely. These settings will apply to all cookies whether included on websites or in emails.

    Sometimes, depending on your email or browser settings, cookies in an email may be automatically accepted (for example, when you’ve added an email address to your address book or safe senders list). For more information, refer to your email browser or device instructions.

  • What it’s called

    What it’s used for

    Type

    JSESSIONID
    SITESJSESSIONID

    If you click back on your browser, our system knows what page you were looking at before.

    1

    PHPSESSID

    Identifies and tracks your movement when you use our website. Can store information you’ve inputted – like keeping you logged in between pages.

    1

    SameSite

    Reduces the risk of cross-site request forgery attacks.

    1

    JSESSIONID
    cobrowse_[siteId]

    inqSession_[siteId]

    inqState_[siteId]

    inqVital_[siteId]

    tcSrv_[siteId]

    inqCA_[siteId]

    inqLT_[siteId]

    inqPc nuance-acif

    Helps to load and support the function of Vodafone web chat.

    Learn about these cookies on the Nuance website

    1

    LiSESSIONID

    LithiumVisitor

    VISITOR_BEACON

    Let’s you log in to our website.

    1

    eupubconsent

    Used by the IAB Europe Transparency and Consent Framework to store your consent to data collection. This cookie holds an encrypted consent string that vendors participating in the framework can read and use to understand your consent.

    1

    TSxxxxxxxxxx

    TS01xxxxxxxxxx

    Checks that the web browser you’re using is secure. This helps to keep our services secure.

    1

    CookiesSupported

    Used by iCasework (a piece of software that records and manages data) to check if cookies are supported or allowed in your browser.

    1

    BIGipServer~couk~assets_live~couk_assets_live_https_pool

    BIGipServer~couk~www_live~couk_www_live_https_pool

    BIGipServer~login~prod1~login_prod1_pool

    BIGipServer~myaccount~prod1~myaccount_prod1_pool

    Makes sure user requests are sent to the correct server by managing sessions on load balanced servers.

    1

    AWSALB

    AWSALBCORS

    Used for load balancing on Amazon web servers.

    1

    AMCV_BB2A12535131457C0A490D45%40AdobeOrg
    AMCVS_BB2A12535131457C0A490D45%40AdobeOrg
    TEST_AMCV_COOKIE

    Used by Adobe Marketing Cloud to provide the Visitor ID service. Uses JavaScript to store a unique visitor ID in an AMCV_###@AdobeOrg cookie on the domain of the website you’re visiting.

    1

    at_check

    mbox

    mboxEdgeCluster

    Used for A/B testing and for critical content changes, like displaying critical content change messages or urgently changing page content.

    1

    ASP.NET_SessionId

    If you want to browse our website privately, this cookie will keep your use of our website anonymous.

    1

    csrftoken

    This cookie is associated with the Django web development platform for Python. It helps protect our website against a software attack on our web forms.

    1

    eShop-auth-prod1_id_token

    eShop-auth-prod1_p_id_token

    tobi_id_token

    tobi_p_id_token

    A token that’s used to approve calls to backend services.

    1

    REFERER

    bc.visitor_token

    nrContext2

    Supports Vodafone’s contact channels. It’s needed so that you can see our frequently asked questions and contact support using our TOBi chatbot.

    1

    incap_ses_*

    visid_incap_XXXXXX

    nlbi_XXXXXXX

    These cookies help us with keeping our site secure and reliable.

    1

    OptanonAlertBoxClosed

    OptanonConsent

    Used by OneTrust Consent manager to tell if a cookie banner should be displayed. It’s based on if you’ve provided consent and when the consent was given.

    1

    utag_main

    channelcloser

    channeloriginator

    channelflow

    Used by the Tealium tag management system to apply scripts and pixels to our website.

    1

    CONSENTMGR

    Remembers your cookie consent preferences.

    1

    token

    An access token cookie that’s used for authentication.

    1

    XSRF-TOKEN

    Helps with site security by preventing cross-site request forgery attacks.

    1

    OAM_REQ_0

    OAM_REQ_COUNT

    ObSSOCookie

    Enables single sign-on when you log in from a company network. It’s associated with Oracle Access Manager.

    1

    _vapi

    Confirms the use and delivery of different APIs.

    1

    __adal

    __adal_ca

    __adal_cw

    __adal_id

    __adal_ses

    Collects information about how you use our website. We only use the information to improve how our website works and to understand what interests you.

    2

    aa_lastvisit

    s_cc

    s_fid

    s_pers

    s_plt

    s_pvs

    s_sess

    s_tps

    s_vi

    S_nr

    s_xxxx

    pCounter

    We use Adobe’s analytics and on-site personalisation services to measure the use and performance of our website. This may include information like how you reached one of our web pages, your IP address, and how you interact with our content.

    Learn about how Adobe uses cookies on the Adobe website

    2

    aam_uuid

    Adobe Audience Manager data management platform uses these cookies to assign a unique ID when you visit our website.

    2

    ADRUM_xxxx

    Tracks errors and provides us with insight to improve your experience of our website.

    2

    smapi_install_id

    smapi_session_id

    smapi_subject_id

    Cookie set by the SMAPI web performance monitoring tool.

    2

    lo-visits

    lo-domain-check-xxxxxxxxxxxxx

    Analyses visitor behaviour to help us make improvements to our website.

    2

    _ga

    _ga_xxxxxxx

    _gid

    _gclxxxx

    Identifies unique users by assigning a randomly generated number as a client identifier. Associated with Google Universal Analytics – a significant update to Google’s more commonly used analytics service.

    2

    recentlyViewedPosts

    References the most recently viewed post on Vodafone Forum.

    2

    ___utmvxxxxxxxxxxxxxx

    Let’s us track your behaviour on our website and measure site performance. Allows us to customise what can be measured by creating custom visitor-level variables.

    3

    _gat_gtag_xxxxxxxxxxxxxxxxxxxxxxxxxxx

    Measures your use of our website.

    3

    _gat_UA-XXXXXX-X

    _gat_xxxxxxxxxxxxxxxxxxxxxxxxxx

    Used to throttle the request rate – limiting the collection of data on high traffic sites.

    3

    da_intState

    da_lid

    da_sid

    Helps us understand how you use our website. This insight helps us improve our site.

    3

    VF_REQ_URI

    If you log in, this cookie will redirect you to the page you were on before. It does this by storing the value of the last uniform resource identifier, like a webpage.

    3

    sc.ASP.NET_SESSIONID

    sc.Status

    SessionCamTestCookie

    Used by Session Cam to record how you use our website. This helps us understand how you use our webpages.

    3

    kampyle_userid

    kampylePageLoadedTimestamp

    kampyleSessionPageCounter

    kampyleUserSessionsCount

    kampyleUserSession

    kampyleUserPercentile

    IpTestCookie

    mdLogger

    mdigital_alternative_uuid

    Medallia customer survey tool.

    Learn about Medallia’s privacy policy on the Medallia website

    3

    ValueSurveyVisitorCount

    Stores how many times you’ve visited one of our surveys. This data is then used to decide when a survey should be shown on our website.

    3

    LithiumUserInfo

    LithiumCookiesAccepted

    LithiumUserSecure

    Stops you from viewing secure pages and redirects to the login page.

    3

    ELOQUA

    Collects contact information from our web forms and transfers to Vodafone’s internal databases.

    3

    vf_returning_visitor

    Identifies if you’re a consumer, business, corporate or public sector customer by logging how many times you’ve clicked on each section of our website.

    When you land on our website, our system will remember what content should be automatically shown to you.

    3

    _schn

    _schn1

    _schn2

    Cookie associated with Snapchat. It tracks your sessions on our website, allowing us to collect data from multiple visits. This data can be used to create leads for marketing purposes.

    4

    _scid

    _scid_r

    Cookie associated with Snapchat. Sets a unique ID for your visit, that allows third-party advertisers to target you with relevant adverts. This service is provided by third-party advert hubs, which allow real-time bidding for advertisers.

    4

    smc_spv

    smc_tag

    smc_tpv

    smc_uid

    smc_not

    smc_refresh

    smc_sesn

    smc_session_id

    smct_session

    Tracks user behaviour and presents targeted adverts.

    4

    _cs_nnnnnnnnnnnnn

    This is a ContentSquare cookie. Creates a session id when you visit our website.

    4

    lo-uid

    An advertising exchange platform where online publishers can sell targeted advertising space to media buyers using real-time bidding.

    4

    _uetsid

    _uetvid

    Used by Bing to decide which adverts are relevant and should be shown when you’re browsing our website.

    4

    __atuvc

    __atuvs

    __atrfs

    Let’s you create and share links to content across social networks. May also use the data collected to provide advertisers and marketers with profile information for targeted, behavioural advertising.

    4

    isBusinessMktg

    Identifies if you’ve been targeted with specific marketing campaigns.

    4

    ELQSTATUS

    Recognises and tracks your visits to our webpages.

    4

    _fbp

    Used by Facebook to deliver advertising products, like real-time bidding from third-party advertisers.

    4

  • Company

    What it’s called

    More Information

    Type

    Amazon Web Service

    AWSELB

    AWSELBCORS

    Used for load balancing on Amazon web servers.

    1

    ASP.NET

    ASP.NET_SessionId

    If you want to browse our website privately, this cookie will keep your use of our website anonymous.

    1

    General Platform

    JSESSIONID

    SITESJSESSIONID

    If you click back on your browser, our system knows what page you were looking at before.

    1

    Google

    _GRECAPTCHA

    This cookie is set by Google reCAPTCHA to protect the site from spam and abuse on contact forms. By identifying and blocking malicious activities, it ensures the security of user data and enhances the overall user experience.

    1

    Google

    _Secure-1PAPISID
    _Secure-1PSID
    _Secure-1PSIDCC
    _Secure-3PAPISID
    _Secure-3PSID
    _Secure-3PSIDCC
    _Secure-ENID

    A set of cookies used by Google for security, personalization, and advertising. These help deliver targeted ads, secure user sessions, and store user preferences across Google services.

    Duration: up to 2 years.

    1

    Google

    SID
    HSID
    SIDCC

    Authentication and security cookies used by Google to verify user identity, protect against fraudulent logins, and secure interactions with embedded services like YouTube.

    Duration: up to 2 years.

    1

    Google

    APISID
    SAPISID
    SSID

    Cookies that store user preferences (e.g., playback settings, language), and collect data for personalization of content and ads in Google services.

    Duration: up to 2 years.

    1

    accdn.lpsnmedia.net

    SameSite

    Reduces the risk of cross-site request forgery attacks.

    1

    Adobe Visitor API

    demdex

    dextp

    dpm

    everest_session_v2

    everest_g_v2

    ev_sync_dd

    Part of the Adobe Visitor API Service. This cookie completes tasks like visitor identification, ID synchronisation, segmentation, modelling and reporting.

    1

    CloudFoundry

    __cf_bm

    Supports Cloudflare Bot Management. As part of our bot management service, this cookie helps manage incoming traffic that matches criteria associated with bots.

    1

    Microsoft Azure

    ApplicationGatewayAffinityCORS

    ApplicationGatewayAffinity

    Identifies when a request has come from a specific client, and then directs to a specific server. This means you’re directed to the right information when you use our website.

    1

    PayPal

    ts

    ts_c

    x-csrf-jwt

    If you use PayPal on our website, these cookies are needed to make the transaction safe.

    1

    NanoRep

    REFERER

    bc.visitor_token

    Supports Vodafone’s contact channels. It’s needed so that you can see our frequently asked questions and contact support using our TOBi chatbot.

    1

    Nuance

    SERVERID

    JSESSIONID

    inqPc

    cobrowse_10006330

    inqSession_10006330

    inqState_10006330

    inqVital_10006330

    tcSrv_10006330

    inqCA_10006330

    inqLT_10006330

    inqPc nuance-acif

    Used to load and support the function of Vodafone web chat.

    Learn about these cookies on the Nuance website

    1

    OneTrust

    OptanonAlertBoxClosed
    OptanonConsent

    Used by OneTrust Consent manager to tell if a cookie banner should be displayed. It’s based on if you’ve provided consent and when the consent was given.

    1

    vodafone.co.uk

    s_ecid

    Used by Adobe Marketing Cloud to provide the Visitor ID service. Uses JavaScript to store a unique visitor ID in an AMCV_###@AdobeOrg cookie on the domain of the website you’re visiting.

    If you opt out of performance cookies, no data is sent to Adobe Analytics.

    1

    Datadog

    _dd_s

    Cookie used to group all events generated from a unique user session across multiple pages. It contains the current session ID, whether the session is excluded due to sampling, and the expiration date of the session. The cookie is extended for an extra 15 minutes every time the user interacts with the website, up to the maximum user session duration (4 hours).

    2

    Lolagrove

    new_design

    Identifies versions of our Pay as you go SIM page.

    2

    SessionCam

    sc.ASP.NET_SESSIONID

    sc.Status

    SessionCamTestCookie

    Helps us understand how you use our webpages.

    2

    Genesys

    genesysJsCanary

    Functional Cookie – Contains a placeholder string value that has no meaning. This cookie is created for determining the top-level domain name for cross-subdomain storage feature during genesys.js script initialisation and removed immediately in a few seconds. It is a temporary session cookie and does not persist like a normal cookie.

    3

    Nanorep

    U

    Used by our internal analytics tools, and to track engagement in Bold360 AI’s reporting system. Learn about Bold360 AI on the Genesys website

    3

    Nanorep

    530F4410

    Stores visits, last activity timestamp and engagement flags. If turned off, Bold360Ai’s reporting doesn’t collect data.

    3

    RoEye Lantern

    vodafone_lantern

    lantern

    Helps us understand how you use our website.

    3

    Medallia

    kampyle_userid

    kampylePageLoadedTimestamp

    kampyleSessionPageCounter

    kampyleUserSessionsCount

    kampyleUserSession

    kampyleUserPercentile

    IpTestCookie

    mdLogger

    mdigital_alternative_uuid

    A customer survey tool.

    Learn about Medallia’s privacy policy on the Medallia website

    3

    AddThis

    __atuvc

    __atuvs

    __atrfs
    xtc

    Let’s you create and share links to content across social networks. AddThis also uses the data collected to share profile information with advertisers and marketers for targeted, behavioural advertising.

    4

    AddThis

    uvc

    Used to check how often you use the AddThis tool.

    4

    AddThis

    loc

    If you share a link using the AddThis tool, this cookie will store where you were located when you shared the link.

    4

    Adform

    C

    Used to target you with adverts, checks how well the adverts work, and views your opt-out choices. Also checks if your browser accepts cookies.

    Opt-out of this cookie on the Adform website

    4

    Amazon

    ad-id

    ad-privacy

    Used by the Amazon Ad system to track your actions on different websites. This information is then used to target you with adverts.

    Learn about Amazon’s privacy and cookie policies on the Amazon website

    4

    AppNexus

    uuid2

    Used for online advertising and services.

    Learn about the AppNexus cookie policy on the Microsoft website

    Manage your cookies on the Microsoft website

    4

    Bing

    MUID

    Used by Microsoft to measure clicks.

    Read Microsoft’s privacy statement on the Microsoft website

    4

    Content Square

    _cs_nnnnnnnnnnnnn

    Used by Contentsquare to store your technical data.

    Learn more about web tracking on the Contentsquare website

    4

    Doubleclick

    IDE

    test_cookie

    Builds a profile of your interests, which is used to show you relevant adverts on other sites.

    Change your personalised ad settings on the Google website

    Manage and opt-out of Google DoubleClick and other third-party cookies

    4

    LinkedIn

    AnalyticsSyncHistory

    bcookie

    bscookie

    li_gc

    li_sugr

    lidc

    UserMatchHistory

    Identifies LinkedIn members through LinkedIn adverts.

    Learn about LinkedIn’s cookie policy on the LinkedIn website

    Opt-out of cookies on the LinkedIn website

    4

    Reddit, Inc

    rdt_uuid

    Enabling advertisers to measure conversions and optimize Ad performance.

    4

    Snapchat

    sc_at

    Used to deliver adverts, provide you with relevant content, and track advertising campaigns.

    4

    Snapchat

    X-AB

    Used to embed content from Snapchat.

    4

    X (formerly Twitter)

    guest_id

    guest_id_ads

    guest_id_marketing

    muc_ads

    personalization_id

    Used by X (formerly Twitter) to create targeted advertising.

    Learn how X (formerly Twitter) uses cookies on the X website

    4

    Videology (Tidal TV)

    sync-his

    tidal_ttid

    Records if you’ve seen or clicked on adverts provided by Videology.

    Learn how Videology uses your personal data

    Opt-out of interest-based ads on the Videology website

    4

    YouTube

    YSC

    VISITOR_INFO1_LIVE

    CONSENT

    Tracks views of YouTube videos on our website. Measures your bandwidth to decide which YouTube interface to show you.

    Learn how Google Analytics uses your data

    To stop your data being used by Google Analytics, use the Google opt-out tool

    4

    ELOQUA

    ELOQUA

    Used to deliver online marketing services.

    Learn how Oracle uses cookies on the Oracle website

    Opt-out of cookies on the Oracle website

    4

    Facebook

    _fbp

    Used by Facebook to deliver advertising products, like real-time bidding from third-party advertisers.

    Learn about Facebook’s cookie policy on the Facebook website

    4

    online-metrix.net

    thx_guid

    This cookie can tell what kind of device you used to make an order on our website.

    4

    Spotify

    DOAC Pixel

    The pixel collects cookie and click data from users who interact with a Diary of a CEO ad and click through to the V-Hub Digital SOS URL. This data helps segment users by their visited pages and create lookalike audiences for similar campaigns or retarget them with future ads. It also tracks ad clicks to the web traffic for this page.

    4